FAQs

LSDmap

General

LSDmap is an online assessment questionnaire completed by the relevant teams or team members that provides a detailed report with a map that outlines the process to follow to reach your enterprise goals.

  1. The LSDmap is a zero cost  service offered as an online assessment

the LSDmap can be provided to multiple teams, people or departments to create a comparison or more holistic few of your cloud native maturity. The reports can be compared and discussed with our engineers to help your decide on the best way forward on your journey.

The LSDmap is the start of the cloud native journey. If after the map has been completed and you feel LSD needs to a deeper assessment, please speak reach out us and we can provide a paid for service.

LSDcontainer

General

LSDContainer+ provides support to your devs and operation team when using the platform.Through our many years of experience, LSD has found that many new users to Kubernetes need more hand-holding while starting this microservices journey. This hand-holding always requires support over and above the platform itself, for example: Why is my pod in a CrashloopBack state? What is a service and why do I need to name it? My application isn’t working and I don’t know why.
LSD provides 24×7 support for the platform with LSDcontainer. LSD provides 24×7 support for the platform as well as the teams using it for troubleshooting with LSDcontainer+.
Yes, with LSDcontainer we monitor the following: Cluster Health Node availability Resource utilization (disk, network, memory, cpu, heap) Indexing and query metrics If you need full observability please look at LSDobserve.
  1. Choose from any of the following Kubernetes:
    • Red Hat Openshift
    • Rancher
    • Google Anthos / GKE
    • Pivotal Kubernetes Service (PKS)
    • AWS EKS
    • Azure AKS
    • D2Qi
    • Ubuntu K8s
    • IBM Cloud Kubernetes Service
    • Docker Kubernetes
    • And more
  1. Yes, LSD is able to build LSDcontainer in any cloud provider you wish. With the following options:
    • OnPremise/Hybrid cloud deployment
      1. Choose to deploy a cluster in your data center(Physical / VM) creating a true cloud experience in your DC, then expanding into any public cloud for a hybrid cloud experience.
    • Multi cloud deployment
      1. LSD reduces cloud lock in by deploying K8s across multiple clouds
  1. Yes, LSDcontainer can be built as a OnPremise/Hybrid cloud deployment.
    • Choose to deploy a cluster in your data center(Physical / VM) creating a true cloud experience in your DC, then expanding into any public cloud for a hybrid cloud experience.
  1. Yes, LSDcontainer is fully managed, patched and upgraded.
  2. LSD work with your teams and fit into your maintenance schedule to ensure you have the latest version when you need it.
  1. LSDcontainer is provided on a month to month basis, with a 3 month minimum.
  2. Discounts are offered for 1 and 3 year purchases.
  1. The monthly fee is simply based on the number of worker/app nodes you are running across all the different clusters you have. Contact us for pricing.
  1. Yes, LSD is able to use community distributions or any of the enterprise vendor supported versions of Kubernetes. There is no requirement for LSD to provide the license.

Commercial

  1. Yes, we just need 1 month’s notice.

Yes you can. We will provide an invoice for your service for the year. Should you grow and need to move into a higher tier we will provide a pro rata invoice for the remaining month.

Support

LSD provides DevOps on LSD where our gurus provide professional services on all trip solutions and helps you adopt the platform and get value as soon as possible. Get in touch with us to discuss your requirements.

Yes, LSD offers 24×7 support via a ticketing system to all our clients across the globe.

When you sign up with LSD, you receive a special email address that you use to log a ticket.

Priority

Description

Service Level & Time to Respond

P1

Critical: Severe problem preventing customer or workgroup from performing critical business functions.

1 hour (business hours, 2 hours after hours)

P2

High: Customer or workgroup able to perform job function, but performance of job function degraded or severely limited.

4 hour (business hours, 8 hours after hours)

P3

Medium: Customer or workgroup performance of job function is largely unaffected.

8 hours (business hours)

Task

Request: Minimal system impact; includes feature requests and other non-critical questions.

12 hours (business hours)



LSDautomate

General

  1. What is the difference between LSDautomate and LSDautomate+?
    1. Through our many years of experience, LSD has found that providing a toolchain for automation is not enough, and most clients need help when they start down the automation journey. This hand holding always requires support over and above the platform itself, for example:
      • How can I reduce the time my build spends sourcing dependencies?
      • Build pods are being killed due to ephemeral storage overuse! Help!
      • How should I approach multi cluster deployments?
      • How do I get started with GitOps?!
    2. LSDautomate+ is there for these types of questions, ultimately providing support to your devs and operation team when using toolchain components.
  1. LSD provides 24×7 support for the toolchain with LSDautomate.
  2. LSD provides 24×7 support for the toolchain as well as the teams using it for troubleshooting with LSDautomate+.
  1. Yes, with LSDautomate we monitor the following:
    • Component availability (service level)
    • Resource utilization (disk, network, memory, cpu, heap)
    • Operational metrics (per-component Prometheus metrics)
  2. If you need full observability please look at LSDobserve.
  3.  
  1. Yes, LSDautomate deploys natively to Kubernetes, whether on-premise or in public cloud on managed or self-provisioned K8.
  1. Yes, LSDautomate is fully managed, patched and upgraded.
  2. LSD work with your teams and fit into your maintenance schedule to ensure you have the latest version when you need it.
  3.  
  1. LSDautomate is provided on a month to month basis, with a 3 month minimum.
  2. Discounts are offered for 1 and 3 year purchases.
  3.  
  1. We have a monthly fee for the entire stack based on the options you choose. Contact us for pricing.
  1. Yes, LSD is able to use community distributions or any of the enterprise vendor supported versions of tools we use. There is no requirement for LSD to provide the license.
  2.  
  1. LSD provides DevOps on LSD where our gurus provide professional services on all trip solutions and helps you adopt the platform and get value as soon as possible. Get in touch with us to discuss your requirements.
  2.  
  1. Yes, LSD offers 24×7 support via a ticketing system to all our clients across the globe.
When you sign up with LSD, you receive a special email address that you use to log a ticket.

Priority

Description

Service Level & Time to Respond

P1

Critical: Severe problem preventing customer or workgroup from performing critical business functions.

1 hour (business hours, 2 hours after hours)

P2

High: Customer or workgroup able to perform job function, but performance of job function degraded or severely limited.

4 hour (business hours, 8 hours after hours)

P3

Medium: Customer or workgroup performance of job function is largely unaffected.

8 hours (business hours)

Task

Request: Minimal system impact; includes feature requests and other non-critical questions.

12 hours (business hours)



Commercial

  1. Yes, we just need 1 month’s notice.

Yes you can. We will provide an invoice for your service for the year. Should you grow and need to move into a higher tier we will provide a pro rata invoice for the remaining month.

  1. If you take LSDautomate on LSDcontainer, a 20% discount is provided on the monthly fee.

Exclusions

  1. Application development or change to application code.
  2. End user support not related to LSDautomate or LSD services.
  3. Support on software not included in the LSD tech stack.
  4. On site support. All LSD support is 100% remote



LSDobserve

General

  1. Through our many years of experience, LSD has found that providing a platform for observability is not enough. Companies need assistance when it comes to using and supporting the platform. 
  2. LSDobserve+ is there for these types of questions, ultimately providing support to your devs and operation team when using the platform.
  3.  
  1. LSD provides 24×7 support for the toolchain with LSDobserve.
  2. LSD provides 24×7 support for the toolchain as well as the teams using it for troubleshooting with LSDobserve+.
  1. Yes it can. You can do this yourself, or LSD can do this as a paid for engagement.
  1. Yes, LSD is able to build LSDobserve in any cloud provider you wish.:
    • OnPremise/Hybrid cloud deployment
      1. Choose to deploy a cluster in your data center(Physical / VM) creating a true cloud experience in your DC, then expanding into any public cloud for a hybrid cloud experience.
    • Multi cloud deployment
      1. LSD reduces cloud lock in by deploying observability across multiple clouds in a single pane of glass.
  1. Yes, LSDobserve can be deployed in a hybrid/multi cloud environment
  1. Yes, LSDobserve is fully managed, patched and upgraded.
  2. LSD work with your teams and fit into your maintenance schedule to ensure you have the latest version when you need it.
  1. Yes, LSDobserve is provided on a month to month basis with a minimum of 3 months.
  2. Discounts are offered for 1 and 3 year purchases
  1. The monthly fee is simply based on the number of Master and Data nodes you are running across all the different clusters you have. Contact us for pricing
  1. Yes, LSD is able to use community distributions or any of the enterprise vendor supported versions of tools we use. There is no requirement for LSD to provide the license.

Support

  1. LSD provides DevOps on LSD where our gurus provide professional services on all trip solutions. Get in touch with us to discuss your requirements.

Yes, LSD offers 24×7 support via a ticketing system to all our clients across the globe.

  1. When you sign up with LSD, you receive a special email address that you use to log a ticket.
  1. Priority

    Description

    Service Level & Time to Respond

    P1

    Critical: Severe problem preventing customer or workgroup from performing critical business functions.

    1 hour (business hours, 2 hours after hours)

    P2

    High: Customer or workgroup able to perform job function, but performance of job function degraded or severely limited.

    4 hour (business hours, 8 hours after hours)

    P3

    Medium: Customer or workgroup performance of job function is largely unaffected.

    8 hours (business hours)

    Task

    Request: Minimal system impact; includes feature requests and other non-critical questions.

    12 hours (business hours)

Commercial

  1. Yes, we just need 1 month’s notice.
  1. Yes, we just need 1 month’s notice.

Exclusions

  1. Application development or change to application code.
  2. End user support not related to LSDobserve or LSD services.
  3. Support on software not included in the LSD tech stack.
  4. On site support. All LSD support is 100% remote

LSDdata

General

  1. Through our many years of experience, LSD has found that providing a platform for observability is not enough. Companies need assistance when it comes to using and supporting the platform. 
  2. LSDdata+ is there for these types of questions, ultimately providing support to your devs and operation team when using the platform.
  3.  
  1. LSD provides 24×7 support for the toolchain with LSDdata.
  2. LSD provides 24×7 support for the toolchain as well as the teams using it for troubleshooting with LSDdata+.
  1. Choose from any of the following Kubernetes:
    • Red Hat Openshift
    • Rancher
    • Google Anthos / GKE
    • Pivotal Kubernetes Service (PKS)
    • AWS EKS
    • Azure AKS
    • D2Qi
    • Ubuntu K8s
    • IBM Cloud Kubernetes Service
    • Docker Kubernetes
    • And more
  1. Yes, LSD is able to build LSDdata in any cloud provider you wish.:
    • OnPremise/Hybrid cloud deployment
      1. Choose to deploy a cluster in your data center(Physical / VM) creating a true cloud experience in your DC, then expanding into any public cloud for a hybrid cloud experience.
    • Multi cloud deployment
      1. LSD reduces cloud lock in by deploying across multiple clouds.
  1. Yes, LSDdata can be deployed in a hybrid/multi cloud environment.
  1. Yes, LSDdata is fully managed, patched and upgraded.
  2. LSD work with your teams and fit into your maintenance schedule to ensure you have the latest
  1. LSDdata is provided on a month to month basis, with a 3 month minimum.
  2. Discounts are offered for 1 and 3 year purchases.
  1. The monthly fee is simply based on the number of broker nodes you are running across all the different clusters you have. Contact us for pricing
  1. Yes, LSD is able to use community distributions or any of the enterprise vendor supported versions of tools we use. There is no requirement for LSD to provide the license.

Support

  1. LSD provides DevOps on LSD where our gurus provide professional services on all trip solutions and helps you adopt the platform and get value as soon as possible. Get in touch with us to discuss your requirements.
  1. Yes, LSD offers 24×7 support via a ticketing system to all our clients across the globe.
  1. When you sign up with LSD, you receive a special email address that you use to log a ticket.

 

Priority

Description

Service Level & Time to Respond

P1

Critical: Severe problem preventing customer or workgroup from performing critical business functions.

1 hour (business hours, 2 hours after hours)

P2

High: Customer or workgroup able to perform job function, but performance of job function degraded or severely limited.

4 hour (business hours, 8 hours after hours)

P3

Medium: Customer or workgroup performance of job function is largely unaffected.

8 hours (business hours)

Task

Request: Minimal system impact; includes feature requests and other non-critical questions.

12 hours (business hours)

 

Commercial

  1. Yes, we just need 1 month’s notice.

Yes you can. We will provide an invoice for your service for the year. Should you grow and need to move into a higher tier we will provide a pro rata invoice for the remaining month.

Exclusions

  1. Application development or change to application code.
  2. End user support not related to LSDdata or LSD services.
  3. Support on software not included in the LSD tech stack.
  4. On site support. All LSD support is 100% remote
  5.  

LSDsecure

General

  1. Through our many years of experience, LSD has found that providing a platform for observability is not enough. Companies need assistance when it comes to using and supporting the platform. 
  2. LSDsecure+ is there for these types of questions, ultimately providing support to your devs and operation team when using the platform.
  3.  
  1. LSD provides 24×7 support for the platform with LSDsecure.
  2. LSD provides 24×7 support for the platform as well as the teams using it for troubleshooting with LSDsecure+
  1. Choose from any of the following Kubernetes:
    • Red Hat Openshift
    • Rancher
    • Google Anthos / GKE
    • Pivotal Kubernetes Service (PKS)
    • AWS EKS
    • Azure AKS
    • D2Qi
    • Ubuntu K8s
    • IBM Cloud Kubernetes Service
    • Docker Kubernetes
    • And more
  1. Yes, LSD is able to build LSDsecure in any cloud provider you wish.:
    • OnPremise/Hybrid cloud deployment
      1. Choose to deploy a cluster in your data center(Physical / VM) creating a true cloud experience in your DC, then expanding into any public cloud for a hybrid cloud experience.
    • Multi cloud deployment
      1. LSD reduces cloud lock in by deploying across multiple clouds.
  1. Yes, LSDsecure can be deployed in a hybrid/multi cloud environment.
  1. Yes, LSDsecure is fully managed, patched and upgraded.
  2. LSD work with your teams and fit into your maintenance schedule to ensure you have the latest version when you need it.
  1. LSDdata is provided on a month to month basis, with a 3 month minimum.
  2. Discounts are offered for 1 and 3 year purchases.
  1. The monthly fee is based on a single rate from R48 000 per month . Contact us for pricing
  1. Yes, LSD is able to use community distributions or any of the enterprise vendor supported versions of tools we use. There is no requirement for LSD to provide the license.

Support

  1. LSD provides DevOps on LSD where our gurus provide professional services on all trip solutions and helps you adopt the platform and get value as soon as possible. Get in touch with us to discuss your requirements.
  1. Yes, LSD offers 24×7 support via a ticketing system to all our clients across the globe.
  1. When you sign up with LSD, you receive a special email address that you use to log a ticket.

Priority

Description

Service Level & Time to Respond

P1

Critical: Severe problem preventing customer or workgroup from performing critical business functions.

1 hour (business hours, 2 hours after hours)

P2

High: Customer or workgroup able to perform job function, but performance of job function degraded or severely limited.

4 hour (business hours, 8 hours after hours)

P3

Medium: Customer or workgroup performance of job function is largely unaffected.

8 hours (business hours)

Task

Request: Minimal system impact; includes feature requests and other non-critical questions.

12 hours (business hours)

 

Commercial

  1. Yes, we just need 1 month’s notice.

Yes you can. We will provide an invoice for your service for the year. Should you grow and need to move into a higher tier we will provide a pro rata invoice for the remaining month.

Exclusions

  1. Application development or change to application code.
  2. End user support not related to LSDsecure or LSD services.
  3. Support on software not included in the LSD tech stack.
  4. On site support. All LSD support is 100% remote

LSDconnect

General

  1. Through our many years of experience, LSD has found that providing a platform for observability is not enough. Companies need assistance when it comes to using and supporting the platform. 
  2. LSDconnect+ is there for these types of questions, ultimately providing support to your devs and operation team when using the platform.
  1. LSD provides 24×7 support for the platform with LSDconnect.
  2. LSD provides 24×7 support for the platform as well as the teams using it for troubleshooting with LSDconnect+.
  1. Choose from any of the following Kubernetes:
    • Red Hat Openshift
    • Rancher
    • Google Anthos / GKE
    • Pivotal Kubernetes Service (PKS)
    • AWS EKS
    • Azure AKS
    • D2Qi
    • Ubuntu K8s
    • IBM Cloud Kubernetes Service
    • Docker Kubernetes
    • And more
  1. Log Aggregation
  2. Metrics & Monitoring
  3. Alerting
  4. Container Registry
  5. RBAC & Federation
  1. Yes, LSD is able to build LSDconnect in any cloud provider you wish.:
    • OnPremise/Hybrid cloud deployment
      1. Choose to deploy a cluster in your data center(Physical / VM) creating a true cloud experience in your DC, then expanding into any public cloud for a hybrid cloud experience.
    • Multi cloud deployment
      1. LSD reduces cloud lock in by deploying observability across multiple clouds ina single pane of glass.
  1. Yes, LSDautomate can be deployed in a hybrid/multi cloud environment.
  1. Yes, LSDconnect is fully managed, patched and upgraded.
  2. LSD work with your teams and fit into your maintenance schedule to ensure you have the latest version when you need it.
  1. LSDconnect is provided on a month to month basis, with a 3 month minimum.
  2. Discounts are offered for 1 and 3 year purchases.
  1. Yes, LSD is able to use community distributions or any of the enterprise vendor supported versions of tools we use. There is no requirement for LSD to provide the license.

Support

  1. LSD provides DevOps on LSD where our gurus provide professional services on all trip solutions and helps you adopt the platform and get value as soon as possible. Get in touch with us to discuss your requirements.
  1. Yes, LSD offers 24×7 support via a ticketing system to all our clients across the globe.
  1. When you sign up with LSD, you receive a special email address that you use to log a ticket.

Priority

Description

Service Level & Time to Respond

P1

Critical: Severe problem preventing customer or workgroup from performing critical business functions.

1 hour (business hours, 2 hours after hours)

P2

High: Customer or workgroup able to perform job function, but performance of job function degraded or severely limited.

4 hour (business hours, 8 hours after hours)

P3

Medium: Customer or workgroup performance of job function is largely unaffected.

8 hours (business hours)

Task

Request: Minimal system impact; includes feature requests and other non-critical questions.

12 hours (business hours)

 

Commercial

  1. Yes, we just need 1 month’s notice.

Yes you can. We will provide an invoice for your service for the year. Should you grow and need to move into a higher tier we will provide a pro rata invoice for the remaining month.

Exclusions

  1. Application development or change to application code.
  2. End user support not related to LSDconnect or LSD services.
  3. Support on software not included in the LSD tech stack.
  4. On site support. All LSD support is 100% remote
  5.